We are seeking to hire a Principal IT Program Manager for a hybrid role in King of Prussia, PA
Length of assignment: 10/13/2025 – 9/25/2026
Position Overview
We are seeking a highly accomplished Principal IT Program Manager to lead enterprise-scale technology programs that drive transformational business outcomes. This executive-level role demands 15–20+ years of progressive experience in program management, with a proven ability to orchestrate complex initiatives, manage cross-functional stakeholder ecosystems, and align technical delivery with strategic business goals. The ideal candidate will leverage established governance frameworks while ensuring end-to-end success across portfolios valued at $25M–$100M+, providing strategic leadership across distributed teams and multifaceted organizational structures.
Key Responsibilities
Enterprise Portfolio Leadership & Governance
- Direct 10–15+ concurrent projects within large-scale portfolios, managing interdependencies across business units.
- Apply and evolve governance frameworks to ensure alignment, transparency, and cohesion across enterprise initiatives.
- Define and maintain program-level RACI matrices and escalation protocols impacting 1,000+ end users.
- Optimize resource allocation across project teams to maximize portfolio efficiency and strategic alignment.
Strategic Budgeting & Financial Oversight
- Oversee portfolios ranging from $25M to $100M+, ensuring fiscal discipline across multi-year transformations.
- Develop and manage complex budget strategies aligned with shifting organizational priorities.
- Lead business case development for initiatives exceeding $50M, including ROI modeling and executive presentations.
- Provide financial oversight, variance analysis, and contingency planning with regular C-suite reporting.
Advanced Resource Planning & Utilization
- Build and maintain long-range resource forecasting models for 3–5 year strategic programs.
- Monitor and optimize utilization across 50–100+ team members within matrixed environments.
- Assess resource constraints and their impact on delivery timelines and transformation goals.
- Lead capacity planning for shared enterprise resources and forecast future skill requirements.
Executive Stakeholder Engagement & Alignment
- Ensure strategic alignment across C-level sponsors and maintain consistent executive messaging.
- Facilitate board-level presentations and governance sessions for program updates and decisions.
- Resolve conflicting priorities across divisions and maintain executive commitment throughout program lifecycles.
- Provide strategic benefit realization updates and escalate enterprise-level conflicts as needed.
Benefits Realization & Strategic Value Delivery
- Lead post-implementation benefit tracking across all enterprise initiatives.
- Validate ROI and strategic value delivery against original business cases and evolving market conditions.
- Coordinate benefit realization across impacted business areas and communicate progress to stakeholders.
Executive Communications & Reporting
- Develop executive dashboards and strategic reporting tools for C-level visibility.
- Lead communication strategies across 200+ stakeholders and multiple organizational tiers.
- Present program status, risks, and strategic insights to executive committees and governance bodies.
Education and Experience
• Bachelor’s degree in Business, Information Technology, Engineering, or related field.
KEY NOTES FROM THE MANAGER:
What are the must have skills sets required for this role?
- PM Team Leadership Experience
- Explicit requirement: “Provide guidance and mentorship to project managers and business analysts across the program portfolio”
- Why critical: This role coordinates 3-7 PMs managing individual projects
- What to look for: Candidate must clearly articulate managing multiple PMs, not just workstream leads
- Portfolio-Level Program Management (3-7 Projects)
- Explicit requirement: “Oversee 3-7 related projects within a program portfolio, coordinating interdependencies”
- Why critical: Core function of the role
- What to look for: Evidence of managing multiple concurrent projects with cross-dependencies
- Budget Management ($10-50MM)
- Explicit requirement: “Managing program portfolios in the $10-50MM range”
- Why critical: Financial accountability at scale
- What to look for: Specific dollar amounts or enterprise-scale program evidence
- Resource Forecasting & Utilization Management
- Explicit requirement: “Develop and maintain comprehensive resource forecasting models”
- Why critical: Listed as major responsibility section
- What to look for: Forecasting methodologies, capacity planning, variance analysis
- Spend Tracking & Effort Management
- Explicit requirement: “Track and monitor project-level spending and effort allocation”
- Why critical: Dedicated responsibility section
- What to look for: Effort tracking systems, spend variance analysis, contractor/vendor spend monitoring
- Cross-Team Coordination
- Explicit requirement: “Facilitate alignment between business teams and technical teams”
- Why critical: Matrix organization requirement
- What to look for: Evidence of breaking down silos, coordinating across business units
- Stakeholder Management Across Organizational Levels
- Explicit requirement: “Adapt communication style…for diverse audiences ranging from project teams to business management”
- Why critical: Reports to IT Director, interfaces with executives and line staff
- What to look for: Evidence of executive presentations AND technical team coordination
- Program Governance & RACI Experience
- Explicit requirement: “Utilize existing program governance framework” and “Establish…portfolio-level RACI matrices”
- Why critical: Must work within your established frameworks
- What to look for: RACI/DACI experience, governance processes, escalation paths
- 8-12+ Years Progressive Program Management
- Explicit requirement: Education and Experience section
- Why critical: Experience threshold
- What to look for: Career progression showing increasing responsibility
- Enterprise Application/Integration Experience
- Explicit requirement: “Minimum 5 years managing enterprise application programs, system integrations”
- Why critical: Your environment (D365 CRM, call center systems, integrations)
- What to look for: ERP, CRM, or enterprise platform implementations
- Risk & Issue Management (RAID)
- Explicit requirement: “Develop and maintain program-level risk registers and issue tracking systems”
- Why critical: Dedicated responsibility section
- What to look for: RAID methodology, risk mitigation strategies
- Portfolio Reporting & Dashboards
- Explicit requirement: “Develop and maintain comprehensive portfolio status reports” and “Create management-level portfolio dashboards”
- Why critical: Dedicated responsibility section with team AND management reporting
- What to look for: Multi-level reporting systems, portfolio dashboards, PMO reporting
What are the nice to have for this role?
- Benefits Realization Management
- Status: Major responsibility section BUT common gap in candidates
- Why nice-to-have: Can be developed; methodology-driven
- What to look for: Post-implementation value tracking, ROI measurement
- PgMP or Advanced Certification
- Status: Preferred Qualifications
- Why nice-to-have: Demonstrates commitment but not required
- What to look for: PgMP, PfMP, or equivalent advanced credential
- Master’s Degree
- Status: Preferred Qualifications
- Why nice-to-have: Experience can substitute
- What to look for: MBA, MS in Technology Management
- Digital Transformation Experience
- Status: Preferred Qualifications
- Why nice-to-have: Your AI exploration focus
- What to look for: Emerging technology adoption, innovation programs
- Change Management Expertise
- Status: Preferred Qualifications
- Why nice-to-have: Supports adoption but not core function
- What to look for: OCM methodologies, stakeholder buy-in strategies
- Call Center/CX Technology Experience
- Status: Implied by your organization focus, not explicit in JD
- Why nice-to-have: Domain knowledge is helpful but candidate can learn
- What to look for: Contact center platforms, CRM, digital engagement tools
- Agile + Waterfall Experience
- Status: Required Qualifications mentions “both waterfall and agile”
- Why nice-to-have: Most enterprise PMs have hybrid experience now
- What to look for: Agile program management, hybrid delivery
- Portfolio Management Tools
- Status: Preferred Qualifications
- Why nice-to-have: Tools can be learned
- What to look for: Clarity PPM, ServiceNow PPM, Planview, Jira Align
- Distributed Team Management
- Status: Required in Leadership section
- Why nice-to-have: Common in post-COVID era
- What to look for: Multi-timezone coordination, remote team leadership
- Utility/Regulated Industry Experience
What to look for: Utility, energy, or regulated industry background
Status: Not mentioned but relevant to AmeriGas
Why nice-to-have: Understanding of compliance environments
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