Work Location: Dulles, VA (On-Site)
_______________________________________________________________________________________________________________Epic Systems is supporting a customer contract delivering technical support to customer management and providing technical services to enable customer mission accomplishment.
The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
Responsibilities may include, but are not limited to:
• Manages and resolves incidents against ServiceNow applications
• Performs routine maintenance to include performance monitoring and error identification/ remediation
• Manages Update Set creation and migration
• Schedules and verifies instance clones
• Participates ServiceNow upgrade planning and execution
• Manages Instance Security, User/Group Access/Access Control Lists
• Contributes to ServiceNow releases
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned
Qualifications:
• Candidate must have an Active Secret clearance and must be able to obtain a TS/SCI clearance
• Must be able to obtain DHS Suitability
• Minimum 6+ Years’ systems administration experience
• Minimum 2+ Years’ experience with ServiceNow Implementations
• Minimum 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
Desired Skills:
• Experience supporting Intelligence, DoD, or DHS Customers
• Experience with process development and deployment
• AngularJS
• Experience in JavaScript or related application development
• Experience with ServiceNow Development APIs
• Web Service Integration (API Web Services) experience
• LDAP Integration experience
• Single Sign-on configuration and administration
• SQL Experience
• Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC
• ServiceNow Implementation Specialist Certified
• ServiceNow System Administration
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Two years of related work experience may be substituted for each year of degree level education.
Desired Certifications:
ServiceNow Certified System Administrator
ITIL Foundation v4 Certified or willing to complete one year from hire
DODI 8570.1-M Compliance at IAT Level I